Welcome to Hidden Treasures. We aim to ensure that you are fully satisfied with your purchases. However, we understand that sometimes an item may not be what you expected it to be. In that unfortunate event, we're here to help. Below is our detailed Return & Refund Policy, designed to make the process as smooth as possible.

Return Policy Window

• You have 30 days from the day you receive your item to initiate a return request. After this period, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility

• To be eligible for a return, your item must be:
  • In the same condition that you received it: unworn or unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

Initiating a Return

• To start a return, please contact us at support@htsvg.com.
• Returns should be sent to the following address:
  • Hidden Treasures
  • PO Box 1137
  • 1760 Utica Ave, Brooklyn, NY 11234

Return Shipping

• Please note that return shipping is your responsibility. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

• Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-returnable Items

• We cannot accept returns on:
  • Perishable goods (such as food, flowers, or plants)
  • Products purchase on sale and Gift cards.
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases.
    
    

Exchanges

• For exchanges, return the item you have. Once the return is accepted, make a separate purchase for the new item. We will refund you for the item returned.

European Union 14-day Cooling Off Period

• For orders shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, following the same return condition criteria.

Refunds

• Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
• If approved, you’ll be refunded on your original payment method within 10 business days. Please remember processing time can vary with banks or credit card companies.

Additional Guidance

• Contact Us: If more than 15 business days have passed since we approved your return, please get in touch at support@htsvg.com.

We're dedicated to making your shopping experience as smooth and satisfying as possible. Thank you for choosing Hidden Treasures.

.For inquiries and other concerns, please contact us at support@htsvg.com or call 1-(844) 755-8784 from 9:00 AM - 5:00 PM EST Monday to Friday.

This Return & Refund Policy is designed to ensure your shopping experience with Hidden Treasures is enjoyable and hassle-free. Thank you for choosing us for your shopping needs.